Not every team runs on Slack. If your company is a Microsoft Teams shop, you've got the same problem — customer feedback shows up in channels every day, people react to it, maybe someone says "good point," and then it's gone. Buried under meeting links and status updates. The Pilea Microsoft Teams integration connects through Make.com, which means you can set up automated flows that route messages from specific Teams channels straight into Pilea. A customer success manager drops feedback in your #customer-intel channel? It lands in Pilea as structured feedback — attributed, tagged, and ready to be clustered with everything else. The Make.com connection also gives you flexibility. Want to filter out noise and only capture messages with certain keywords? Easy. Want to route different channels to different products in Pilea? Done. You're not locked into a rigid setup — you build the flow that matches how your team actually works. The result: feedback from Teams stops being ephemeral chat and starts being data you can actually act on.
Administrator access is required to set up this integration.
What You'll Need
Step 1: Create Your Scenario
Open Make.com and create a new scenario.
Step 2: Add Microsoft Teams Trigger
Want to watch multiple channels? Create separate scenarios for each one.
Step 3: Add Pilea Connection
👉 Learn how to add a new HTTP module that connects to Pilea.
Step 4: Map Your Data
In the request content field:
json
{
"product_id": "prd_yourid",
"text": "{{1.body.content}}"
}
The {{1.body.content}} pulls the message from Teams. Make.com handles the mapping.
Replace prd_yourid with your actual product ID from Pilea settings.
Step 5: Set Your Schedule
Enable the scheduling option and set how often Make.com should check Teams. Every 15 minutes works for most teams.
Step 6: Test It
Send a test message in your Teams channel. Run the scenario once. If it shows up in Pilea, you're golden.