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Intercom

Your support team talks to customers all day. They hear about bugs, feature requests, workarounds, and frustrations — but most of that never reaches the people making product decisions. Pilea connects to Intercom and pulls in your conversations automatically. Every ticket, every thread, every customer message gets structured, tagged, and connected to the customers behind them — including their revenue. No copy-pasting. No spreadsheets. No "I think customers are asking for this." You get the real picture: which issues affect the most customers, what revenue is behind each request, and how sentiment is shifting over time. Your CS team stops being the bottleneck for product insight, and product stops making decisions based on whoever's loudest.

Support & CRM

Installation

Do you have
admin access?

Administrator access is required to set up this integration.

To connect Intercom with Pilea, you'll need to create a private app in the Intercom Developer Hub and get your access token.

1: Access Intercom Developer Hub

  1. Go to the Intercom Developer Hub
  2. Sign in with your Intercom account credentials
  3. Click on "Your apps" in the navigation

2: Create a new app

  1. Click the "New app" button
  2. In the modal that appears:
    • App name: Enter "Pilea Integration" (or similar)
    • Workspace: Select your main Intercom workspace from the dropdown
    • App type: Choose "Internal integration"
  3. Click "Create app"

3: Get your access token

  1. Once your app is created, you'll be taken to the app details page
  2. In the left navigation menu, click "Authentication"
  3. You'll see your access token listed under your workspace name
  4. Click "Show token" or the copy button to reveal and copy your access token
  5. Save this token securely - you'll need to enter it in Pilea

Important: Your access token provides access to your Intercom data. Keep it secure and only enter it through Pilea's secure connection form.Step 4: Configure in Pilea

4: Add access token to Pilea

  1. In your Pilea account, navigate to Settings → Integrations
  2. Find the Intercom integration and click "Connect"
  3. Paste your access token from Step 3
  4. Test the connection and save

How to use

Once connected, Pilea automatically syncs your Intercom conversations and customer data, giving you insights into support trends.

You can view conversation topics, and identify common issues that customers face. This helps you understand not just what customers are saying through direct feedback, but also what they're experiencing in their support interactions, providing a complete picture of the customer experience.